Know what the policy covers before the patient reaches the ward.
Register patients with their insurer, TPA or scheme details, confirm the policy at the admission counter and show room-rent limits and the expected patient share upfront.
What Patient Intake does for your team.
Policy and member verification
Capture policy number, member ID, TPA card and corporate tie-up details on one registration screen, with the policy period and sum insured confirmed before admission.
Room-rent eligibility
Room category limits from the policy are shown against your own tariff, so the counter can explain proportionate deductions before the patient picks a room.
Scheme beneficiary checks
Record beneficiary ID and family details for government schemes and see whether the planned treatment falls under a package your hospital is empanelled for.
Balance sum insured
Track the remaining sum insured and earlier claims declared by the patient, so the estimate reflects what the policy can still pay this year.
Documents captured once
Scan ID proof, policy copy, TPA card and referral letters at the counter. They move straight into the pre-auth request and the final claim file.
Patient estimate sheet
Hand patients a written estimate split into the expected insurer share and their own share. Fewer surprises at discharge means fewer disputes at the cash counter.
Four steps at this desk.
Register
Front office records the patient, payer type and policy or beneficiary details.
Verify
Policy period, sum insured, waiting periods and sub-limits are checked against the planned treatment.
Explain
Room eligibility and the expected patient share are shown and printed for the attendant.
Hand over
The case opens on the Pre-Auth Desk with documents already attached.
Checks at the admission counter
These are built into the desk, so they are checked on every case and not only when someone remembers.
- Policy active on the date of admission
- Waiting period for the planned procedure
- Room-rent cap against the chosen room category
- Co-payment clause and its percentage
- Procedure sub-limits such as cataract or joint replacement
- Pre-existing disease declaration
The claim moves on.
Every folder stamped settled before you lock the door.
Show us last month's claims. We will run them through AyyanRCM with your team and show you which ones would have been flagged, and how much would have come back.